HOW TO ORDER
Thank you again for visiting our website, your business is important to us and we will endeavor to service you to the best of our ability at all times.
Our website has only a small range of our products available from our Online Shop and should only be used as a guide. If you need something different contact us and we will handle your inquiry as soon as possible.
​
If you have any questions regarding any of our products, please don't hesitate to contact us by email at sales@dondex.com.au or phone on 07 31036049.
​
If you are placing an order on our online store, you will be required to pay a 10% deposit to confirm your order. We will then be in contact to discuss delivery costs and any further specific requirements.
Have you have found the building you are looking for and you are ready to make your purchase?
​
Before proceeding with your order, please contact our office to confirm the pricing and availability. We will send you a formal quote, you will need to complete the information request and send it back to us, should you wish to proceed. We will ask you to pay a 10% deposit to start the process.
Once we have received a confirmation of your order, we will then contact and check the order details with you to make sure it is correct. The building size, wind speed, colours required, delivery details, door and window locations, etc. We will then prepare the plans and documentation which will be emailed out to you so you can arrange the necessary approvals from your local certifier.
Once you have the approval and/or you are ready for us to order your materials, fabricate the components, and get your building ready for dispatch. We will again check and confirm the details with you and ask you to pay a 70% progress payment. It will take normally 20-40 working days from the date the progress payment has been made for the building to be ready for despatch.
Once the building is complete and ready, we will contact you advising you that the building is ready to despatch at which stage we will ask you for the final payment to be made and then the building will be released for collection or delivery as per the arrangements we had made with you.
You can contact us anytime by email, phone, or drop in and visit our office anytime during the process and we will be happy to assist you.
Our wish is to make the process as simple and helpful as possible so that you tell all your friends how great the experience was and we gain more future business!
​
*Please note, we don't accept returns or exchanges.